Please be aware, we are a wholesaler and only sell to companies or traders whether that be a huge Ltd company or a sole trader on eBay or Depop. As such, this is a business-to-business transaction and not a business-to-consumer one. We never sell as a retailer therefore consumer law does not apply to any of our transactions.
WE ARE THE ONLY VINTAGE WHOLESALER TO OFFER FULL RETURNS - THIS IS BECAUSE WE BELIEVE THAT OUR PRODUCT WILL MAKE YOU PROFIT
DUE TO UNAVOIDABLE DELAYS WITH THE COVID19 PANDEMIC SOME DELIVERIES CAN BE DELAYED UP TO 10 EXTRA WORKING DAYS
Some countries may impose import duty charges on your items when entering your country. THERE IS NOTHING WE CAN DO TO PREVENT THIS AND WE ARE NOT LIABLE TO PAY YOUR CHARGES. It differs with each country, so please check with your own Border Force before purchase to anticipate any charge(s).
RETURNS POLICY - PLEASE READ THIS CAREFULLY
We do offer a full returns on all of our stock apart from Grade B; Grade B sales are strictly non returnable
ALL OUR RETURNS ARE CREDIT NOTE ONLY TO BE USED AGAINST A FUTURE PURCHASE OR TOWARDS A HANDPICK APPOINTMENT - NO REFUNDS ARE GIVEN - CREDIT NOTES LAST 1 YEAR - WHEN PAYING YOU ARE AGREEING TO THIS
Return deliveries are strictly returned at your cost (the buyer) and have to be returned back to us strictly within 7 days of date of signed delivery received by you (or day of us accepting returns whichever is greater). Until we receive the goods back, the goods are the buyers responsibility. We will check and weigh the goods back in and once this is done a credit note will be issued to the full value minus an outwards original delivery charge of £20 per box which is hidden in the original purchase price (just because we give free delivery, there is a charge to us for this service by our delivery companies).
Please allow up to 7 working days for return and exchange payments to be processed once stock is received back with us.
Any discrepancies in weight, style or type must be addressed with within 24hrs of signing for your delivery or will not stand.
Please make sure when signing for boxes your signing for the right quantity of boxes on the screen of the delivery drivers handheld device as you will be signing for the full delivery & if you sign for 5 boxes & only 2 was delivered you are agreeing with the driver/delivery company you received the 5 & not 2, these discrepancies are for you to deal with as your signature is you agreeing to take responsibility of the goods from that date on
If you have any issues with missing stock i.e. boxes, bales or pallets, you must inform us within 24hrs of delivery so we can issue claims against our delivery company. Any claims made after 24hrs we cannot take responsibility of and you will loose your claim with us as we have no cover after that time paired with our delivery companies
Any claims for under weight sacks or bales must be addressed with in 24hrs of delivery & the sacks or bales must be unopened, once you open the sacks/bales your agreeing the correct weight was in the package & no claim for under weight can be claimed for
Please note, as we are selling second hand clothing, you should expect to see signs of wear and from time to time a few items will pass by our grading team with minor damage. We sort over 20,000kg a week and simply can’t avoid some occasional human error, we say around 10% of sacks & bales may be classed as Grade B
DELIVERIES & DESPATCHING
All orders may take up to 10 working days to be processed & marked as despatched from the date of you placing your order on our website, our warehouse will email you with a tracking number when your order has been despatched
OUR BALES & SACKS
Quantities mentioned are a rough estimate & not what you are guaranteed to receive, all these sacks & bales are sold buy weight & not per piece unless stated in the description
Brands mentioned in the descriptions are an example of what you may find, you my find more brands you also may find no of the brands mentioned, if its a mixed brand mix, it will be just that a brand mix
Named branded mixes, for example Tommy & RL sacks or Champion sacks, these are a mix of that brand, you may find all different type of those clothing, tees, shirts, jackets etc...these in most cases are a even mix of all but from time to time you might find an uneven mix for example all fleeces & nothing else...
All mixes should be an even mix but sometimes you may get uneven mix, if you want something like just branded hoodies please do not buy the hoodie mixed sacks, please buy from our collection or message us to see if we can make a perfect mix for you - This will cost more but you get exactly what you want
INTERNATIONAL BUYERS - Including Northern Ireland
All stock will be removed from sack or bales & sent in boxes, this is because our delivery company refuse to accept plastic sacks or bales unless its in large quantities & it will be transported on pallet
GRADE B STOCK
From time to time, we sell off GRADE B stock. This means that these items could have small holes, damage, rips, stains or all of the above. However, in most instances they just need washing! This stock is a fraction of the cost of Grade A stock.
PLEASE NOTE WHEN PURCHASING GRADE B STOCK THAT THIS IS OUR ONLY NON-RETURNABLE STOCK AND IT IS SOLD AS SECONDS.
Please send all returns to:
43 Strickland Street
BULK is the trading name of BVW Ltd - 11945121