Shipping Policy

Thankfully, Europe & the UK have signed a FREE TRADE AGREEMENT this means there should be No Import Duties when buying our stock from within the EU. All our goods are sold to EU customers at ZERO VAT and this is now due on import rather than at the point of sale. Please ensure you check the rules for your country prior to purchasing as we cannot prevent any charges imposed and we are not liable to pay these charges. Failure to settle these charges will result in the parcel been returned to us, we reserve the right to deduct any costs associated with this return from any agreed settlement.

We will do all the additional paperwork & declaration for free for your import.

OUTSIDE THE EU CUSTOMS CHARGES

Some countries may impose import duty charges on your items when entering your country. THERE IS NOTHING WE CAN DO TO PREVENT THIS AND WE ARE NOT LIABLE TO PAY YOUR CHARGES. It differs with each country, so please check with your own Border Force before purchase to anticipate any charge(s). Failure to settle these charges will result in the parcel been returned to us, we reserve the right to deduct any costs associated with this return from any agreed settlement.

Delivery Practice

Please make sure when signing for boxes you're signing for the right quantity of boxes on the screen of the delivery drivers' handheld device as you will be signing for the full delivery. If you sign for 5 boxes & only 2 were delivered, you are agreeing with the driver/delivery company you received the 5 & not 2, these discrepancies are for you to deal with as your signature is you agreeing to take responsibility of the goods from that date on.

If you have any issues with missing stock i.e. boxes, bales or pallets, you must inform us within 24hrs of delivery so we can issue claims against our delivery company. Any claims made after 24hrs, we cannot take responsibility of and you will lose your claim with us as we have no cover after that time paired with our delivery companies.

Any claims for under weight sacks or bales must be addressed within 24hrs of delivery & the sacks or bales must be unopened. Once you open the sacks/bales you are agreeing the correct weight was in the package & no claim for under weight can be claimed for.

DELIVERIES & DISPATCHING

All orders may take up to 10 working days to be processed & marked as dispatched from the date of you placing your order on our website. Our warehouse will email you with a tracking number when your order has been dispatched.

We reserve the right to deduct and costs in relation to unsuccessful deliveries from any settlement agreement.

INTERNATIONAL BUYERS - Including Northern Ireland

All stock will be removed from sack or bales & sent in boxes, this is because our delivery company refuse to accept plastic sacks or bales unless its in large quantities & it will be transported on pallet.

BULK
43 Strickland Street
Unit 2 
Hull
HU3 4AD

01482 458900

BULK is the trading name of BVW Ltd - 11945121